For nearly ten years, the United States Citizenship and Immigration Services (USCIS) has operated the immigration management system called Electronic Immigration System (ELIS) to manage and process immigrant benefit requests. ELIS started out as a public facing benefit intake system but was redesigned to exclusively serve as an internal electronic case management system for electronically filed benefit request forms and certain paper forms. Over the ten year period, USCIS’ ELIS system has inevitably gone through many iterations to help improve not only the user experience of the ELIS platform but also to drive down cost, improve efficiency and keep pace with modern technologies.
Infostellar Inc. has been a key participant in maturing the ELIS architecture and Agile development practices. As we look back over the past decade of improvements in ELIS, we apply the same technique used by Agile Retrospectives, which is an agile ceremony held at the end of an Agile iteration to uncover areas of improvement.
Below we’ve constructed a matrix that outlines different stages of the ELIS workflow and the Agile-enabled evolution that influenced each stage over the past 10 years.
Each aspect in various stages of ELIS, whether it be Contract/Acquisition, Architecture, Process Maturity or DevOps Maturity measured by Deployments underwent significant changes to gain efficiencies and keep up-to-date with the progress of technology which was no small feat. Evolution and maturity of ELIS was driven by the need to satisfy the business and the culture to improve continuously.
Taking from the Agile retrospective framework, we can identify key characteristics that both helped and also limited the effectiveness of ELIS. Specifically, by looking back we can uncover what is working for ELIS, what is not working for ELIS today and what can be improved upon.
ELIS is as agile as it gets. This is the place in our experience where federal contractor’s capabilities, right from recruiting to retention, and ability to bring in continuous improvement, be able to thrive with the competition, and of course technical abilities get tested. With full-spread incorporation of true Agile development practices and DevSecOps practices, we here at Infosterral Inc. are proud to be part of USCIS’s ELIS journey. Founded in 2007, Infostellar has grown to become a leading trusted advisor and thought leader in government DevOps and Agile Software development practices through years of development support for the Federal Government. Founded on the principles of interactive, innovative and incremental practices, Infostellar inc. believes that complex business challenges can be solved through true Agile development backed by highly skilled and motivated technical teams.
Download Infostellar PDF Learning From The Past_The Evolution of USCIS’s ELIS, a Retrospective